![]() There are other restrictions you can place on fees including absorbing specific fees or specifying the maximum amount of fees your customers pay. Split Fees - you'll choose the percentage you absorb/they pay Pass Fees Onto Customer - purchaser pays 100% of credit card feesĪbsorb Fees - your organization pays 100% of fees These fee settings only apply to paid online orders of passes and physical event tickets. These fees apply to paid pass sales and physical event tickets, as free "purchases" do not incur any transaction fees. Physical Event & Pass Sales Customer-Facing Fees Please contact your tax adviser for more information. NOTE: Eventive cannot advise on any customer’s tax questions. ![]() These settings are configured by clicking “Open Fee & Tax Settings” on your Event Bucket Settings page. We will issue a credit on your monthly invoice for any unlock fees incurred on screenings clearly titled "TEST." If a customer adds a donation to a free standalone ticket order, the DRM unlock fee will be taken out of the donation transaction instead of being added as a deferred fee. In this instance, none of those tickets will incur the DRM fee at point of sale and after the film is ingested, our billing department will review the itemization/streaming report at the end of the month and add the unlock fees where needed. Therefore, if your organization puts tickets on sale before uploading VOD content, the Eventive system has no way of knowing whether it should collect the DRM unlock fee or not, so it will default to not collecting the fee. This is because DRM unlock fees only apply to content that has been uploaded into Eventive. If you sell tickets BEFORE uploading virtual content.įees can be affected if VOD content is not uploaded by the time of purchase. After your event, all unwatched unlocks of free tickets will show up on your invoice as Unlock Fee Rebates, which are credits for any deferred fees for tickets that were not used before the unlock window closed. Unlock fees from free or passholder tickets are credited back to your organization on tickets that were never used before the unlock window closed. If a ticket is unlocked for free using a pass - or is otherwise complimentary/free - the DRM unlock fee is reported as a deferred fee and will show up on a monthly invoice. If a ticket is PAID, this fee is collected at the point of sale. ![]() ![]() NOTE: International credit cards incur an extra 1% in fees due to the currency conversion.ĭRM unlock fees are charged on ticket orders to virtual screenings that include ingested video content. Learn about the transaction fee in other currencies here.Ĭredit card transactions coming from donations and item bucket purchases only incur the Stripe portion of the transaction fee, which is 2.9% + 30¢ per transaction.įree orders do not incur credit card transaction fees. Therefore, the total transaction fee on a paid order is 5% + 99¢. We also charge 99¢ per item in the transaction, although for the first item in each transaction we only charge 69¢ so as to absorb Stripe's flat 30¢ per transaction. This is a standard flat 2.9% + 30¢ per transaction.Įventive ticketing fees: These fees are 2.1% of the transaction. This transaction fee is made up of two components:Ĭredit card processing fees: These fees are charged by Stripe. Learn more about the various fees you may encounter while using Eventive below!Įvery credit card transaction - such as a ticket or pass purchase - on Eventive is subject to a 5% + 99¢ transaction fee. Fees may be collected at the point of sale or invoiced monthly. Your organization can sell passes, tickets, items, and donations, all of which incur some type of fee, whether transactional or virtual content-based.Īll revenue is processed through Stripe.
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